Cell C literally stole my mothers money

My mother had a contract with Cell C for over two years and she decided to cancel the contract in September 2017. She contact cell c many times to cancel the contract but they refuse to close it for some reason even though she is on a 'month-to-month' contract. She paid her account diligently and even made payments which exceeded her monthly owing. When she closed the account she requested a recon to be completed and sent to her to prove that she had been owed money but to no surprise she was told that cell c do not have a recon team and would not be able to assist??!! How can cell c withhold a customers money for two and a half months without any accountability? This borders on ***** and *******ion!

I - her son, then went onto twitter to get feedback but after being told by different call centre agents that the refund has been approved but nothing has been paid out up to now. This has been going on now for the last two and a half months now.

I am in the process of gathering evidence to take cell c to court as the attitude of a service provider towards a small paying customer has crossed the line.

I hope future customers who read this stay furthest away from cell c and consider better options like MTN , Vodacom or even Telkom to be their chosen provider. This is the worst company I have ever dealt with and I hope no one experiences the same fate.

Stay away from cell c!