1 reviews | Active since May 2020
Cell C listing paying clients as non-paying clients.
Please make me understand how CELL C list you for non payment when you have paid your monthly bill on time and haunt them for days begging and pleading with them to upload the payment in order to avoid any miss payment issues.
Be aware that by day 3 you have now spoken to 5 different agents and have X3 different reference numbers just to find a competent person in the business to load a payment in order for it to reflect before we enter a new month.
Once all of the above took nine days you achieve. Payment arrangements via debit was arranged and confirmed by the company over 40 days in advanced. When due date for debit arrived no debit order was deducted resulting in me the customer making an a direct EFT to CELL C and then chase that payment in order for it to reflect in time - but I get listed for non-payment.
Please help me understand where the customer is at fault?
Please help me understand how this work?
Thank you reaching out to us.
We sincerely apologize for the inconvenience and frustration you have faced regarding your account and payment processing.
We understand how stressful it must have been to make multiple attempts to ensure your payment was reflected correctly, especially after arranging the debit order well in advance and having to follow up multiple times with different agents. We acknowledge the proactive measures you took to manage your account, and we are truly sorry that the system did not reflect your payments accurately, resulting in the non-payment listing.
Please be assured that your concerns are taken seriously. We have escalated this matter to one of our senior support team members for further review and investigation. They will contact you directly to ensure the issue is resolved promptly.
Once again, we apologize for the inconvenience caused and appreciate your patience and understanding as we work to address this issue.
Regards,
Cell C | MMa
Thank you reaching out to us.
We sincerely apologize for the inconvenience and frustration you have faced regarding your account and payment processing.
We understand how stressful it must have been to make multiple attempts to ensure your payment was reflected correctly, especially after arranging the debit order well in advance and having to follow up multiple times with different agents. We acknowledge the proactive measures you took to manage your account, and we are truly sorry that the system did not reflect your payments accurately, resulting in the non-payment listing.
Please be assured that your concerns are taken seriously. We have escalated this matter to one of our senior support team members for further review and investigation. They will contact you directly to ensure the issue is resolved promptly.
Once again, we apologize for the inconvenience caused and appreciate your patience and understanding as we work to address this issue.
Regards,
Cell C | MMa