NE
Neil E

1 reviews | Active since Aug 2015

22 Aug 2015, 14:51

Cell C lies to customers

I went to the Cell C store in Menlyn to upgrade my contract. Upon arriving the sales person told me that I should consider a different contract due to my usage. The contract he recommended is a contract where you get 2 gigs of data per month.<br> <br> I explicity asked him, with a witness, whether this data is anytime data to which he rep**** yes. When the contract started, I realised that it is 1 gig daytime and 1 gig night time data.<br> <br> I contacted cell c and they looked at the signed contract where it indicates one gig day time data and one gig night time data, so they cannot do anything to help me. I was my fault to not read the whole contract, I accept that, but the fact that the sales person **** to me in my face is shocking. Is the company that useless that they have to lie to people to get customers. That is pathetic.<br> <br> I will never recommend cell c to anyone and think you should stay away, they lie to their customer.

0
Replies (1)
Cell C
Cell C's reply24 Aug 2015, 14:09
Official
Hello Neil33964,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN