1 reviews | Active since Oct 2016

14 Oct 2016, 20:11

Cell C lies about their specials!

<p>a few months ago i read online about t great data deal that they had, the Giga20 for R99 where you get a free wifi modem. So i phoned cell c direct and got that deal and the agent repeated numerous times that i would be paying exactly R99 for this specific deal. That was in march or so, few months later my modem arrives and im happy, not complaining about the long wait. Anyway, a month and a half later see this huge bill i couldnt understand why it was so much, thinking that its the usage. So i got the bill a few weeks later to find that i wasnt paying R99 like the agent said, but actually R279 which is almost 3 times the agreed deal. I proceeded to lodge a bill dispute, had a ref. No. And in once a week for 3 months after which i was told that its been resolved and that i will be paying R99 from then onwards, i felt satisfied and waited for the end of the next month to see if this indeed happened. I was once again dissapointed by cell c, the bill was still the same and after i phoned in again, they told me that they still need to listen to the recording, after 6 months? How could this be? I am deeply dissapointed in cell c after having been a loyal customer for over 6 years. I really didnt want to go this far, but they have left me no choice, the service has been great over the years except for this. Can anyone from cell c help me sort this out? My number is ********** 175, not the no. In question</p>

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Replies (2)
Cell C
Cell C's reply15 Oct 2016, 07:18
Official

We are in receipt of your complaint and apologise for the inconvenience caused.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply18 Oct 2016, 08:21
Official

Mpho has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN