CELL C **** ON THEIR TELEPHONIC SALES CALL

CELL C BREACHED OUR VERBAL AGREEMENT AND ARE NOT INTERESTED IN CORRECTING THEIR ERROR! Case: 1 ********** 0 **********

I got a call from the Cell C renewals team as my contract was about to expire. In short, I was offered Unlimited Airtime, 3GB of Data & R150 of airtime which I could use as I wish, for R399 p/m. Upon me checking my usage allowances, the R150 was nowhere to be found. I called Customer Service who said since it's a contract an extra R150 airtime was impossible to load on my account and the consultant was wrong. So basically the R150 was a lie and Cell C have breached our verbal contract (for which they have a recorded call for).

Basically, I want the R150 side of the deal to be honoured, either through data, or passing that airtime to any person I wish.

I called maybe 7 - 9 times speaking to several consultants (in both contracts and customer service team) telling them my story, and always was promised to be called back but never was. I was able to get an e-mail address to mail directly to, but still no response after 2 attempts.

So basically CELL C basically just fobbing me off after being a customer for over 8 years.

It's sad how a big corporate can just ignore you.