CELL C - Let that ship sink!

2021 my contract came to an end. Tele-consultant bugged me to upgrade and I said no. Then explained I have to change to the TopUp version, as I am not taking a new phone; it is month to month and comes out a few R100 cheaper. I agreed on the terms that it was a month to month. 21 Feb 2022 I contact the cancellation department to give my 1 month notice as my company want to take my personal number into a business contract. First consultant logged this as an technical issue. 2nd consultant got the cancelation request right on the 22nd of Feb. Then it took 2 weeks of constant following up in shops and hours lost on the phone, to determine that the reason they couldn't accept the cancel, was because I have a cancelation fee. Yes, the sales agent didn't migrate me, but placed me in a brand new contract, forcing me to now pay an over R8000 cancelation's fee. So started an entire new process of getting my recording and proof the fact. Excuses from branch manager on leave, cellc c staff telling me: "cell c sales people don't know what they are doing, as we have easily 2-4 cases like this every day", being transferred between 084135 and TPHD, back to 084135, and on and on, just to be told to go to the branch for the I don't know how many'th time.

Got to my closest branch again, after receiving notification that my query is resolved, but not receiving any call, sms and/or providing the outcome. And guess what. I have to REPEAT the entire process I did in the branch 2 weeks ago again, this after speaking with 3 consultants at Customer Service and TPHD just this morning for about 50min on a call being transferred back and forth.

After being a client with Cell C for 20 years, there incompetency have pushed me to the point of having to type this review and complaints. Not only did they ***** up originally, but have no systems in place to resolve queries on a satisfactory and timeously manner. My company wanted my phone ready for the new contract on 1 April 2022 - it is the 7th of April and the poor lady at the branch (manager is on leave again) can only say sorry because her hands are tied. The fact that CELL C is now costing time (time is money you know), they think it funny calling me back to a branch over and over to do the same thing, and now will be costing my company additional money, because this is delaying their business contract applications.

REDICULOUS is not a strong enough word. I strongly recommend that you reconsider using CELL C as a service provider. Let that ship sink!