Cell C lengthy repairs on Sony Xperia C4

<p>My name is Sipho Mangwane and I've had a contract with Cell C for at least one iteration of 2 years, I recently upgraded my contract on this number ********** 714 and recieved a Sony Xperia C4 which ultimately experienced problems where it dropped and made calls without being promted. I went to Cell wonderpark to sign in the phone for repairs, I recieved appauling service where the phone IMEI : ********** 6-623686-9 IMEI-2: ********** 6-623687-7 could not be booked since the Tablet battery was low after I had waited for at least 2 hours on a Friday during the early days of December 2016. I went back to the Cell C vendor at Wonderpark on a Monday to get the reference number and the lady tells me we have to perform the process again and she had my deatils and never bothered to call me to inform me of the mishap so I took my phone back and proceeded to take it in for repairs at Cell C store at Centurion Mall. I explained to them the problems I experienced as a precursor to me winding up at their doorstep, they couldnt book it in since it still appeared on a job card opened at the Cell C store at the Wonderpark Mall. They seemed to empathise with me and when I returned to get an update around the 13th of December 2016 they had no idea where is the phone, they promised to follow up and lo and behold on the 15th of December 2016 they had not contacted me to provide me an update. I returned to the store on the 3rd of January 2017 and I went to the shop on several occasions and liaised with them on this number ********** 44, the last time I spoke to them was on Friday the 13th of January and they promised to give me feedback and lo and behold it is the 15th of January 2017 I'm yet to hear from them.</p>