Hellopeter
Share Your Experience
TH
Taryn H

1 reviews | Active since Oct 2016

14 Aug 2017, 11:27

Cell C Legal - Please Call Me

<p>Dear Cell C Legal. I cancelled my account with Cell C last year due to the exquisitely poor service I received from every department of Cell C I has the misfortune of dealing with. Last week I app**** for an additional business credit card and was told that I have an outstanding amount due on my Cell C account. After drinking a pint of rescue remedy I took a deep breath and called my arch nemesis, the Cell C customer 'service' centre. Now, after an hour on the phone, five calls, five different 'service' agents, five conflicting stories, failed call transfers and soaring blood pressure, I give up. The number your call centre gave me for you was incorrect - ********** . "Can I just email them" I ask, my voice heavy with dispair, "no mam" was the reply "we dont know their email address". I now place the ball firmly in your court Cell C Legal - Please Call Me</p>

0
Replies (6)
Cell C
Cell C's reply14 Aug 2017, 11:37
Official

Good morning Taryn

This is not the norm or standard of service we want for our customers. We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply15 Aug 2017, 08:01
Official

Moses has been in contact with you to assist with this matter. He sent a request to legal for someone to contact you.

Regards

Cell C | PN

TH
Taryn H's update15 Aug 2017, 21:09
Reviewer Update
Hello Cell C - Moses said that I would receive a call today. Needless to say, no-one from legal has contacted me. Escalate this matter immediately please. Cell C has acted *******ly by listing me on a credit bureau without following proper procedure.
Cell C
Cell C's reply16 Aug 2017, 10:07
Official

We'll escalate this matter for further assistance. Apologies for the poor service.

Regards

Cell C | PN

TH
Taryn H's update25 Aug 2017, 09:51
Reviewer Update
Hello Cell C - your customer service continues to be the worst I have ever experienced. You have still not instructed your call centre agents on how to get through to your legal department. The ONLY way to elicit any kind of meaningful response from you is via social media. You have not provided me with a shred of evidence to show that I was notified that the cap on my account does not apply to international roaming. You have not sent me a copy of my contract. You have not sent me an itemized bill showing the cost breakdown of what you claim I owe you. You are trying to extract money from me *******ly. I think I am going to follow George Prokas' lead - I wonder if he still has his banner? Perhaps I can edit it to include the names of all the Cell C employees who have failed to assist me. (http://ewn.co.za/2014/11/13/Cell-C-banner-debacle-Angry-customer-feels-vindicated-after-court-ruling)
Cell C
Cell C's reply25 Aug 2017, 12:19
Official

Please be advised that we have referred this matter to the relevant department for assistance.

We apologise for the poor service.

Regards

Cell C | PN