LM
LT M

1 reviews | Active since Jan 2017

16 Jan 2017, 15:40

Cell C Legal Dept Inaccessible

<p>For the last 2 weeks it has proved impossible to reach Cell C's Legal dept. The number I've been calling is ********** - Option 4. The line just rings, It can ring for 10mins. Option 1 routes me to the call centre. The consultants all say the same thing -</p> <p>1) there is no email address for anyone in Legal,</p> <p>2) if they transfer me to Legal it will not be the same as an external call and the phones will be answered (which inevitably proves to be a lie)</p> <p>3) there's nothing else anyone can do for me</p> <p> </p> <p>Your service is absolutely galling!</p>

0
Replies (4)
Cell C
Cell C's reply16 Jan 2017, 15:54
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply18 Jan 2017, 12:46
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply19 Jan 2017, 07:42
Official

Please be advised that Nelly could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply20 Jan 2017, 10:13
Official

Nelly has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN