SG
Sinazo G

1 reviews | Active since Oct 2018

01 Oct 2018, 09:52

Cell C Legal Department very Unprofessional and useless service

Good Day

I must say that your call centre consultants and the infamous legal department is probably your Jane Doe.

I've spent more 3days on the phone trying to get ahold of someone who can assist with no avail and way forward. My account was disconnected I made the payment and would like to get it connected again but that's impossible with your department. I hope someone will contact me as contacting you is a waste of time and money. Being holding on a call for 45mins plus disconnecting and doing it again and the nerve of some of the consultants as they dropped the call on me.

I hope contact will be made with me asap so I can resolve this and change networks immediately as this is not on. Account in question is ********** 984. Contactable number ********** 486

Sinazo Athenkosi Gosani

0
Replies (3)
Cell C
Cell C's reply01 Oct 2018, 10:58
Official

Good morning Sinazo

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

SG
Sinazo G's update01 Oct 2018, 11:17
Reviewer Update
I really hope someone will as I'm beyond livid. **********
Cell C
Cell C's reply01 Oct 2018, 15:31
Official

Kindly note, this matter has been referred to our Legal team.

Regards

Cell C | PN