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francis M

1 reviews | Active since Jun 2017

12 Jun 2017, 11:30

Cell C Legal Department Pathetic Service

<p>Due to 2 months of unemployment,and then subsequently getting another job,my accoubnts fell into arrears and i have managed to pay up some and will be done in 2 months time with ALL my accounts.Cell C is now sorted and back on track,but am surpirsed to see that my cell number has been permananently deactivated.No communication to this was ever macde to me,i am shocked by this.Is this how you handle your clients.Pathetic indeed.I have paid up my account and need my number back.The number i obtained from the call centrer is ********** 00 select option 4,this number i have held for close to an hour and its still goes unanswered.Please get real and provide service to customers.I am regretting signing up to this contract already with such low levels of customer care!</p>

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Replies (3)
Cell C
Cell C's reply12 Jun 2017, 11:50
Official

Hi Francis

We have referred this matter to our legal team for assistance and feedback will be provided. Do expect communication from one of our team members during the course of the day and be assured this will be sorted.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply13 Jun 2017, 08:58
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jun 2017, 08:58
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN