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1 reviews | Active since Jun 2017

22 Jun 2017, 18:12

Cell C Legal Department

<p>In April 2016 someone took out a cellphone contract using my information. I immediately reported this matter and a case of ***** was registered reference: 160 ********** 32 was given to me. Few months later when I inquired about the progress of investigation I was informed that the investigation has be concluded. The conclusion of the investigation was that I was not the person who took out the contract. I then requested for a clearance letter so that I can have this account removed from my credit record by the Credit Bureaus. I was told that I can only receive the letter from Cell C legal department. I have been trying to get hold of the legal department for months with no luck.</p>

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Replies (3)
Cell C
Cell C's reply23 Jun 2017, 07:13
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply23 Jun 2017, 10:01
Official

Palesa has been in contact with you to assist with this matter. She has requested ***** to provide the clearance letter.

Regards

Cell C | PN

Cell C
Cell C's reply23 Jun 2017, 15:14
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN