Cell C - Leaders of ineptitude

After my father's death, I had to deal with almost every major service provider in South Africa, and I can say that Cell C has been undoubtedly the worst. After previous attempts failed miserably to transfer cellphone accounts to my name while my father was alive, Cell C has been unable to assist with this simple request after his passing for close to 4 months. It took Vodacom exactly 15 minutes to do this in-store. Still, after visiting numerous branches, phoning the call centre multiple times, and sending weekly emails, Cell C's legal department hasn't even contacted me once. The only thing I received after three months was a reference number. The service desk keeps blaming Covid for their ineptitude.

Cell C can phone me every week with a new promotion or offers to upgrade, but they can't execute this simple request.