Cell c laptop 💻 not good quality

I will never buy a laptop 💻 through my laptop screen is damaged while still under warranty, when I send it to technician through them they charged unreasonable amount of R4000, when I asked what exactly is damaged they tell me is a device. But they even fail to tell me which part it is a problem because if is a device why they can't replace it because is still new .I only have 5 months with it .so now I have to take it back and find myself a technician while I pay monthly installment for the device that is damaged and they are not even willing to tell what exactly is damaged. Their products are poor