cell c lacks efficency

almost a week ago i encountered an issue whereby<br> my bis services was due to expire and since my allocated data for the month was depleted i had recharged with airtime after having received the data that is allocated with the top followed by sms's etc i held on for the sms thereafter i would manually recharge my bis service. when i received the ms and went to recharge i was unable to due to insufficient funds yet i knew i had enough airtime for this transaction so i checked my airtime and i had only about 2 rand some change remaining i called in the customer service had to wait ridiculously long till a half sleepy agent took the call and had possessed no phone etiquette what so ever further more insisted i used the internet even after explaining i did no such thing as i was not even using my phone between the times she mentioned i then spoke to a manager who asked i escalate the matter to tech support the following day whereby the will be able to assist with a reimbur*****t of my airtime which i did the agent sent me an sms saying the matter will be clarified within the next 2 days but wasn't till today whereby i just get an sms saying usage was validated. which i feel is *******