Cell C = LACK OF SERVICE!!!!!!

Item: Cell C
Rating: 1
Author: Thomas M

Absolutely useless company!!! I've been trying to get a Data SIM Card swap since 15/09.2022. According to their website (when logged into my account) they have a branch in Table Bay Mall, Cape Town -- the closet branch to where I stay in Melkbosstrand. On traveling about 15 kms to Table Bay Mall, I found that the branch had closed. The next branch is at Bayside Mall and even further away from my home. I logged a customer service case online on 15/09.2022 and got an email back to say that someone would contact 24-48 hors. Sunday 18 /09/2022 I sent an email to their customer service email and got an email on 20/09/2022 saying that my complaint now has been forwarded to the relevant department for their further action. 2 days later and still no reply!!!!!

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Thomas M's updateReviewer Update

27 Sept 2022, 09:40

My case number *** of 15 September 2022 is still outstanding!! I called your number 084135 & 084145 & quite honestly they are a bunch the most useless bunch of so-called employees!! Your 045 number was so noisy with background noise that I couldn't understand what they were saying and ended the call. I want somebody to contact me today & if they don't then I will stop payments to CellC!!!

Thomas M's update27 Sept 2022, 09:40

Reviewer Update