Cell C Lack of service and customer care

Title: Paid Invoice & Proof Provided—Still No Airtime After 7 Days (***)

Review: I am appalled by the total incompetence and lack of customer service from Cell C. On 06-05-2026, I purchased voice time via the Cell C app. I received an official invoice from Cell C, paid via credit card, and the funds were successfully deducted from my account.

I have sent the Proof of Payment to Cell C multiple times, yet as of today, 13-05-2026, I still have not received the voice credit I paid for.

When calling in to resolve this, I am met with agents and managers who claim they "can’t do anything." This morning, when I suggested the manager verify their own bank statement to confirm receipt of funds, they were met with total silence. There is a complete lack of basic accounting knowledge and problem-solving skills at the management level.

Summary of the failure:

Transaction Date: 06-05-2026

Case ***

Evidence: Invoice received and POP sent.

Status: Payment taken, service not rendered, and zero accountability from staff.

I am giving Cell C 24 hours to manually credit my account with the purchased voice time or issue a full refund. Failing this, I will be lodging a formal complaint with ICASA and the National Consumer Commission (NCC) for a violation of the Consumer Protection Act regarding "Failure to deliver goods or services."