Cell C lack of customer service.

My cellc contract was due for an upgrade on 31 August 2021.

I called their contract department to upgrade my contract. The agent loaded an incorrect package which disabled my incoming and outgoing phone calls. I was not able to even call their customer service department. This forced me to get another cellc sim in order to get hold of their customer service department. Once i got hold of them, I explained my plight which was then resolved within 24hrs.

I received a call from their contracts department on the same day to upgrade my contract. My contract was upgraded, however, the agent dropped the call while we were still discussing the details of the package. After that call, I noticed my mobile data was dropped to 112mb from an excess of 4gb. I called them back and was advised that I will have to wait for 48hrs for feedback as the query was sent to their "back office". I did not receive any feedback to date. This led me to reverse the debit order due to poor customer service. I also anticipated a call from them which I never got.

I regretfully called them back on 01 September 2021 to upgrade as I did not receive my new data for the month. It turns out, the agent who I spoke to during my 2nd attempt to upgrade, did not process the application. I continued with the upgrade anyway as i needed the data. Once this was successfully completed, my mobile data and calls were running properly.

On 20 September 2021, I was debited R110.00 more than the new package price which was upgraded at the start of the month. I didn't complain as I knew my account was in arrears. On 30 September 2021 I was debited again for an amount of R359.00. When I queried this, I was advised that it due to the first reversed debit order in Aug. I refused to pay for the month of August as I did not received the appropriate customer service. Cellc did not bother calling me to request payment. I then paid the correct package price via eft.

Today, 04 October 2021, I noticed my account is suspended. I did not receive a courtesy call nor any notice of this action.

I called their customer service department and I was advised that its due to me owing them an outstanding balance. I requested for the amount to be included in my next debit order, this request was however declined. I then explained to the agent about my recent experience with Cell C and did mentioned I refuse to be further inconvenienced and frustrated.

This is my 3rd consecutive upgrade with cellc and this is worst ever experience with them.