Cell c lack of communication

My wifi has been off for almost the whole week and not once has cell c made the effort to communicate with us that their towers are down because of load shedding. I had to call them to receive this information. As a paying customer I am truly let down by the service I am receiving as a cell c customer. I am sure we will not even be reimbursed for the down time we experienced. Pull up your socks cell c?