Cell C Kolonnade Centre. Worst Service Ever from their "Assistant Manager"
<p><span style="color: #222222; font-family: arial, sans-serif; font-size: 13px; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;">Johan (Suppose to be "Assistant Manager") has no decorum and clearly has no formal training to deal with Premium Clients. He shouldn't be in the portrayed position. </span></p> <p><span style="color: #222222; font-family: arial, sans-serif; font-size: 13px; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;">He needs to understand the it is the Customers that walks into his shop; that is PAYING HIS SALARY!</span></p> <p><span style="color: #222222; font-family: arial, sans-serif; font-size: 13px; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;">I am done with bad service!!!</span></p> <p><span style="color: #222222; font-family: arial, sans-serif; font-size: 13px; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;">I want the phone call made to him earlier today at 13:44pm (12 May 2016) to be reviewed by Cell C Customer Care. He is rude, and has no sense of responsibility. He doesn't even allow me to finish my discussion with him and interupts me when I am speaking. </span></p> <p><span style="color: #222222; font-family: arial, sans-serif; font-size: 13px; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;">Yes there is procedures that needs to be followed. But it is the way it is done that revolts me. Fixing and Grooming his hair infront of Customers (Yes, please check the store Cameras); and Gossiping about Clients in front of people is unexceptable. Another client stormed out of his store due to lack of proffesionalism and proper client service. </span></p> <p> </p> <div class="mod" style="clear: both; padding-left: 15px; padding-right: 15px; line-height: 16.12px; color: #222222; font-family: arial, sans-serif; font-size: 13px; background-color: #ffffff;" data-md="142" data-hveid="135" data-ved="0ahUKEwj35-WhxNTMAhVrCMAKHdUWCgUQ720IhwEoAjAO"> <div class="_mr _VAh" style="margin-top: 7px;"><span class="_Gth" style="font-weight: bold; white-space: nowrap;">Located in:</span> <a style="color: #660099; cursor: pointer;" href="https://www.google.co.za/search?biw=1366&bih=705&q=Kolonnade+Shopping+Centre&ludocid=***&sa=X&ved=0ahUKEwj35-WhxNTMAhVrCMAKHdUWCgUQ8G0IiAEoADAO">Kolonnade Shopping Centre</a></div> </div> <div class="mod" style="clear: none; padding-left: 15px; padding-right: 15px; line-height: 16.12px; color: #222222; font-family: arial, sans-serif; font-size: 13px; background-color: #ffffff;" data-md="1002" data-ved="0ahUKEwj35-WhxNTMAhVrCMAKHdUWCgUQkCkIiQEoAzAP"> <div class="_eFb"> <div class="_mr kno-fb-ctx" style="margin-top: 7px;" data-dtype="d3adr" data-ved="0ahUKEwj35-WhxNTMAhVrCMAKHdUWCgUQghwIigEoADAP"><span class="_xdb" style="font-weight: bolder;">Address: </span><span class="_Xbe">Cnr Sefako Makgatho Dr & Shop 4B, Kolonnade Centre, Enkeldoorn Ave, Pretoria, 0186</span></div> </div> </div> <div class="mod" style="clear: none; padding-left: 15px; padding-right: 15px; line-height: 16.12px; color: #222222; font-family: arial, sans-serif; font-size: 13px; background-color: #ffffff;" data-md="1006" data-ved="0ahUKEwj35-WhxNTMAhVrCMAKHdUWCgUQkCkIiwEoBDAQ"> <div class="_eFb"> <div class="_mr kno-fb-ctx" style="margin-top: 7px;" data-dtype="d3ph" data-ved="0ahUKEwj35-WhxNTMAhVrCMAKHdUWCgUQ8I0BCIwBKAAwEA"><span class="_Xbe kno-fv"><span class="_lXk" style="font-weight: bold; margin-right: 4px;">Phone:</span><a class="fl r-iH4Kg_y6ZrBY" style="color: #1a0dab; cursor: pointer;" title="Call via Hangouts" data-number="+***" data-pstn-out-call-url="" da*****id="iH4Kg_y6ZrBY" data-ved="0ahUKEwj35-WhxNTMAhVrCMAKHdUWCgUQkAgIjQEwEA">***</a></span></div> </div> </div>
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.
This will be addressed with the regional manager and action to have this kind of behavior rectified will be taken.
Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard of service we want for our customers.
This will be addressed with the regional manager and action to have this kind of behavior rectified will be taken.
Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
