Cell C KNOWN FOR HORRIBLE SERVICES

Cell C needs to adjust their security questions policy because why do they need a client to pass all questions to be assisted,minimum requirement to pass them should be at least if you fail 2 or 3 questions.. I called Cell C at about 20h30 at night needed assistance with an ITC number mind you this is the second time I request for such first time was last year 2024 same story this year 2025 also I waited about 25 minutes for a consultant I finally get on a call with a consultant named Mduduzi he tried helping me best he could but the problem began when I fail 1 last question where he asked “what was the date of your last recharge?”,tell me how is one expected to remember such things???!,I mean I got all questions correct about 9 of them the 10th was wrong one very irrelevant question then I fail my security questions please make that make sense??? How does Cell C expect customers to keep coming back if we struggle with such simple stuff such as requesting for an ITC number and getting it in less than 10 minutes????

I had 2 SIM cards on the lost phone the second of which was Telkom SIM card it didn’t take more than 5 minutes to get an ITC number via Telkom this is the second time of me claiming for insurance with both network providers and I can proudly as Telkom is the best when it comes to both telephonical and physical customer services..Cell C better take some notes because your policy screams incompetency

I need an ITC number as in like yesterday!