KM
Keith M
1 reviews | Active since Mar 2009
15 Sept 2025, 14:10
Cell C kicks out paying client.
Cell C changed their login procedure and require me to update my password. Unfortunately the sim card is in my modem and does not receive SMS for the required OTP for the change. It is also the incorrect size for my iphone, which I am not using in any case as a hot spot for this process an cannot remove the sim. The call centre person Eswe apologized and said there is nothing they can do and that I am locked out and they are sorry to see me go. SO basically Cell C made a change to their system and locked me out and have made it impossible to continue with them. Time for a change.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
15 Sept 2025, 14:31Dear Keith,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the recent changes to our login procedure.
We understand how frustrating it must be to be locked out, especially when your SIM is in a modem and not receiving SMS OTPs. We want to help you resolve this.
Please rest assured, an agent from our team will be reaching out to you shortly to personally assist and help resolve your concerns.
Your loyalty means a lot to us, and we’d love the chance to make this right.
Kind regards,
Cell C | ZM
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the recent changes to our login procedure.
We understand how frustrating it must be to be locked out, especially when your SIM is in a modem and not receiving SMS OTPs. We want to help you resolve this.
Please rest assured, an agent from our team will be reaching out to you shortly to personally assist and help resolve your concerns.
Your loyalty means a lot to us, and we’d love the chance to make this right.
Kind regards,
Cell C | ZM
Best regards,
Cell C's reply15 Sept 2025, 14:31
Official
Dear Keith,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the recent changes to our login procedure.
We understand how frustrating it must be to be locked out, especially when your SIM is in a modem and not receiving SMS OTPs. We want to help you resolve this.
Please rest assured, an agent from our team will be reaching out to you shortly to personally assist and help resolve your concerns.
Your loyalty means a lot to us, and we’d love the chance to make this right.
Kind regards,
Cell C | ZM
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the recent changes to our login procedure.
We understand how frustrating it must be to be locked out, especially when your SIM is in a modem and not receiving SMS OTPs. We want to help you resolve this.
Please rest assured, an agent from our team will be reaching out to you shortly to personally assist and help resolve your concerns.
Your loyalty means a lot to us, and we’d love the chance to make this right.
Kind regards,
Cell C | ZM
Best regards,
KM
Keith M's updateReviewer Update
25 Sept 2025, 11:28No-one contacted me, I have subsequently moved to Openserve fibre who offer a fantastic pay as you go service which is exactly what I was looking for. Now I am considering switching my other main line fibre from Cell C to Telkom. There are far better options these days than Cell C. They have gone from Hero to Zero in a few short years. Goodbye.
KM
Keith M's update25 Sept 2025, 11:28
Reviewer Update
No-one contacted me, I have subsequently moved to Openserve fibre who offer a fantastic pay as you go service which is exactly what I was looking for. Now I am considering switching my other main line fibre from Cell C to Telkom. There are far better options these days than Cell C. They have gone from Hero to Zero in a few short years. Goodbye.
Cell C's replyOfficial
26 Sept 2025, 11:09Dear Keith Matier,
Thank you for contacting Cell C.
We understand your frustration and apologize for the delay. The matter has been received by our Support Team, who will reach out to you to assist accordingly. We thank you for your patience.
Regards
Cell C | MP
Thank you for contacting Cell C.
We understand your frustration and apologize for the delay. The matter has been received by our Support Team, who will reach out to you to assist accordingly. We thank you for your patience.
Regards
Cell C | MP
Best regards,
Cell C's reply26 Sept 2025, 11:09
Official
Dear Keith Matier,
Thank you for contacting Cell C.
We understand your frustration and apologize for the delay. The matter has been received by our Support Team, who will reach out to you to assist accordingly. We thank you for your patience.
Regards
Cell C | MP
Thank you for contacting Cell C.
We understand your frustration and apologize for the delay. The matter has been received by our Support Team, who will reach out to you to assist accordingly. We thank you for your patience.
Regards
Cell C | MP
Best regards,
KM
Keith M's updateReviewer Update
29 Sept 2025, 09:04More promises of contacting me, (still nothing lol) too little too late, have left Cell C.
KM
Keith M's update29 Sept 2025, 09:04
Reviewer Update
More promises of contacting me, (still nothing lol) too little too late, have left Cell C.
Cell C's replyOfficial
29 Sept 2025, 13:44Dear Keith Matier,
We’re truly sorry to hear about your experience and that you’ve decided to leave Cell C. Please be assured that our team is still investigating your case, and we’ve requested them to contact you with feedback as soon as possible.
We sincerely apologize for the delay and the frustration this has caused.
Regards,
Cell C | CW
We’re truly sorry to hear about your experience and that you’ve decided to leave Cell C. Please be assured that our team is still investigating your case, and we’ve requested them to contact you with feedback as soon as possible.
We sincerely apologize for the delay and the frustration this has caused.
Regards,
Cell C | CW
Best regards,
Cell C's reply29 Sept 2025, 13:44
Official
Dear Keith Matier,
We’re truly sorry to hear about your experience and that you’ve decided to leave Cell C. Please be assured that our team is still investigating your case, and we’ve requested them to contact you with feedback as soon as possible.
We sincerely apologize for the delay and the frustration this has caused.
Regards,
Cell C | CW
We’re truly sorry to hear about your experience and that you’ve decided to leave Cell C. Please be assured that our team is still investigating your case, and we’ve requested them to contact you with feedback as soon as possible.
We sincerely apologize for the delay and the frustration this has caused.
Regards,
Cell C | CW
Best regards,