1 reviews | Active since Nov 2012
Cell C Kenilworth staff lack any intelligence to know when the System is up or down
<p>Yesterday I phoned Cell C inquiring if there is stock of the routers for the 30GB + 30GB deal. Ther person I spoke to said yes and that they will keep it for me. I then come around and have to hear that their systems are offline. That's okay I guess as these things happen. I then phone back an hour or 2 later and ask if the systems are back up and I get a yes. So I return to the store only to hear by the people at the front desk that the systems are in fact still down. Dear Mr Jose Dos Santos, you have launched multiple attacks on the other networks for various reasons and you want everyone to join Cell C but maybe you should also consider your own house and the trash service you provide. Perhaps fix up your stores and staff before attempting to present Cell C as the network everyone should join. I'd rather pay more with Vodacom and get good service than join Cell C for cheaper and get trash service! But I guess this is how things are when you employ certain people these days...</p>
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
This matter will be addressed with the store manager and action to have this kind of behavior rectified will be taken.
Regards
Cell C | PN
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
This matter will be addressed with the store manager and action to have this kind of behavior rectified will be taken.
Regards
Cell C | PN
