JD
Jacques D

1 reviews | Active since Apr 2015

11 Aug 2016, 12:10

Cell C keeps sending Marketing and Sales spam even though I unsubscribed

<p>The title says it all. I opted out on the website, yet I am still getting these sms. </p>

0
Replies (3)
Cell C
Cell C's reply11 Aug 2016, 12:22
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect confirmation from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

JD
Jacques D's update11 Aug 2016, 13:46
Reviewer Update

A consultant phoned me and has sorted this out. Thx

It seems like the opt out doesn't work like it should from the website though.

JD
Jacques D's update13 Aug 2016, 08:56
Reviewer Update

This morning I received yet another advertising sms from Cell C. This is now becoming very frustrating.

There is no opt out option on the sms

The opt out on the website does not work

The customer care person who helped me said she unsubscibed me, but I still received another marketing sms

This morning I phoned customer care and the lady that helped me said I am now unsubscribed. Guess I'll just have to wait and see, but it should not be this difficult and frustrating to unsubsribe.