Cell C keeps on wasting my time after an agreement was reached.

I am writing this review as a follow up to the review titled "Cell C charging for non-existent services on a cancelled contract. Totally unacceptable" which I wrote on 30 May 2019. To make it easier here is what I wrote:

"I took out an LTE contract at the end of March. Everything was going well until 25 April when there was no signal anymore. Between the local Cell C store who told us they are fixing the towers and customer care who I phoned who said nothing is wrong and I should go to the store (which I already did) I was not sure what was going on. I was charged for the full month of April even though I did not have the service for the full month. Fast forwards to middle May, I get a call from customer care who stated that the problem will not be resolved and I can cancel the contract by taking in my router to the local Cell C store. I did this with great haste as I did not want the debit order for May to be deducted. Low and behold the debit order was deducted which prompted me to phone customer care yet again. A case was opened and I explained that I did not have the full service for two months, (only intermitted service which also caused me to have to acquire internet access at additional cost) and will pay the pro-rata fee for what was possible to use. Two days later I was told the correct amount was debited and nothing else as if the case is closed. This is extremely bad and dishonest service. I refuse to pay for services that was not possible to be used. The fact that I was given the opportunity to cancel the contract means that Cell C admits it is a problem. But to subsequently charge me for it is totally ridiculous. This does not even include the fact that I am also not happy to have paid a connection fee for non-existent services that as cancelled 2 months later."

Cell C rep**** to the review that they will give me a call in order to rectify the situation. I received a call the following morning 31 May 2019 and at first I was very impressed. I explained the situation again and the caller agreed that Cell C will charge me pro-rata for what I was able to use during this time period. I further asked that Cell C send me the new invoice with the banking details as I have reversed the debit order and blocked any further debit orders from Cell C.

Till now I have not received anything like this. I did not call in again as I am getting really irritated and tired to explain the situation every time I call and waste my time on this. The reason I am writing this review is because I got an invoice this morning for the full amount for the debit order that I reversed. I really do not think this is my problem to resolve anymore. I expect Cell C to have everything up to date with regards to correspondence with their clients.

My question is simple. Give me a call without me having to waste another minute of my time on explaining this. Send me the agree fair amount in an invoice and I will pay it. Additionally send me a letter confirming the contract is now cancelled and that that agreed fair amount is the final amount to be settled between me and Cell C. I trust and hope I am 5th time lucky now have this settled and that Cell C will stop wasting my time.