1 reviews | Active since Sept 2012
CELL C keeps debiting account AFTER CONTRACT WAS CANCELLED
Cell C still deducts debit orders even after the 24 month contract was cancelled and they just never stop with the debit orders. I have to go through hell every single month to get them to stop their debit orders and I am at wits end and don't know what to do anymore to get them to stop deducting my account. I did a stop order with my bank, but Cell C just changes the debit order amount each month and again takes funds off my account. To try and phone them to speak to someone to assist with this is another story, because they just keep on putting you through to some other department and nothing gets resolved. I need to find out what can be done about this. I have a reference number wherein the contract was cancelled beginning Feb 2025 already, but this does not stop Cell C from still deducting funds from my account!!!!!!!! I need someone at Cell C to phone me on *** to resolve this issue ASAP.
We sincerely apologize for the ongoing issues you’ve faced with the unauthorized debit orders following the cancellation of your contract. We fully understand your frustration and regret that you’ve had to go through such an unpleasant experience each month.
Please be assured that we are actively investigating this matter to ensure that no further unauthorized deductions are made. Our team is prioritizing your case and will resolve this as quickly as possible.
A representative will contact you directly to provide further assistance and updates. We appreciate your patience and thank you for bringing this to our attention.
Regards
Cell C | NT
We sincerely apologize for the ongoing issues you’ve faced with the unauthorized debit orders following the cancellation of your contract. We fully understand your frustration and regret that you’ve had to go through such an unpleasant experience each month.
Please be assured that we are actively investigating this matter to ensure that no further unauthorized deductions are made. Our team is prioritizing your case and will resolve this as quickly as possible.
A representative will contact you directly to provide further assistance and updates. We appreciate your patience and thank you for bringing this to our attention.
Regards
Cell C | NT