CC
Chantelle C

1 reviews | Active since Aug 2017

06 Aug 2017, 20:35

Cell C keeps charging me for a contract I cancelled in March!

<p>I cancelled a data contract in March on 2017 with Cell C. I was charged two month after that. I when to the bank to cancel any further transaction but was told becasue it was irregular and different reference numbers they could not. The bank did however reverse the over charged months. and when I when in store to enquire I promtly got told I had to phone a certain number and nobody in store could help me.I phoned the number and gave my details and the person said that they would go and listen to recording and someone would get back to me. They told me that April would have been my last payment month. I said if that was the case I dont mind paying what was owed but anything after that I was not willing to pay due to it being cancelled. they said someone would phone me back. I never recieved a phone call back from Cell C. At the end of the next month Cell C deducted two months off (less than was orginally discussed on the phone), I left it at that Thinking that the problem had been sorted out. A while later I recieved a call from Cell C asking if I wanted to upgrade my data contract that I had. I told the person I had cancelled the contract and explained the situation and asked why had their system not been updated. They said they were not sure and said they would update it right then.</p> <p>I have currently been charged for August for this contract which I have cancelled. I have recieved an email with an invoice.</p> <p>Frankly I am sick of having to phone and speak to people who can not do their job and comply with my request of cancelling my contract. Cell C is *****ling my money and I can not understand why they refuse to cancel my contract.</p> <p> </p>

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Replies (4)
Cell C
Cell C's reply07 Aug 2017, 07:48
Official

Good morning Chantelle

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply08 Aug 2017, 08:20
Official

Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

CC
Chantelle C's update09 Aug 2017, 19:09
Reviewer Update

Derrick managed to contact me this morning and has assured me the issue has been sorted out. He was very effiecient and friendly. I truly hope it has been resolved. It is just sad that I had to post a complaint on hello peter in order to get this issue sorted out.

Cell C
Cell C's reply11 Aug 2017, 09:32
Official

Thank you for providing us with feedback, we are glad to hear that you have been assisted.

Have a lovely day further.

Regards

Cell C | PN