CJ
Celeste J
1 reviews | Active since Feb 2013
03 Apr 2019, 13:14
Cell C keeping ********** account even open after confirming closure
In December I engaged with Cell C due to a ********** account that was opened and monies deducted from my account. Cell C refused to refund the nearly R6000 that was deducted and told me the ********** account was closed. In March another R819 was deducted from my bank account and an arrear amount of R1000. Numerous calls and e-mails have gone unanswered by their legal department. I have sent all the documentation through at the end of last year as requested with police case numbers, affidavits and bank statements.
It seems as if Cell C does what the government does. Deny and obfuscate ********** activities because then they cannot be blamed. Blame the people that keeps their doors open. SHOCKING.
Helpful (0)
Replies (3)0
Replies (3)Cell C's replyOfficial
03 Apr 2019, 13:46Thank you for letting us know. We are against any form of ******* activity as such we will investigate the matter and contact you with feedback.
Regards
DA
Regards
DA
Cell C's reply03 Apr 2019, 13:46
Official
Thank you for letting us know. We are against any form of ******* activity as such we will investigate the matter and contact you with feedback.
Regards
DA
Regards
DA
Cell C's replyOfficial
05 Apr 2019, 10:04Theodorah is attending to your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
Cell C's reply05 Apr 2019, 10:04
Official
Theodorah is attending to your query. Feedback will be provided as soon as possible.
Regards
DA
Regards
DA
CJ
Celeste J's updateReviewer Update
17 Apr 2019, 21:01Good Evening.
It has now been over two weeks since my initial communication with Theodorah. I was told that this case will be handed over to the ********** department and they will come back to me within 3 to 5 working days. After numerous emails sent I have not received a response on any of them.
In the mean time I received an email from Cell C stating that there will still be money desucted from my account regarding the ********** number, after being told the account has been stopped/ canceled.
Empty promises. They owe me now almost R 9 000.
CJ
Celeste J's update17 Apr 2019, 21:01
Reviewer Update
Good Evening.
It has now been over two weeks since my initial communication with Theodorah. I was told that this case will be handed over to the ********** department and they will come back to me within 3 to 5 working days. After numerous emails sent I have not received a response on any of them.
In the mean time I received an email from Cell C stating that there will still be money desucted from my account regarding the ********** number, after being told the account has been stopped/ canceled.
Empty promises. They owe me now almost R 9 000.
