CJ
Celeste J

1 reviews | Active since Feb 2013

03 Apr 2019, 13:14

Cell C keeping ********** account even open after confirming closure

In December I engaged with Cell C due to a ********** account that was opened and monies deducted from my account. Cell C refused to refund the nearly R6000 that was deducted and told me the ********** account was closed. In March another R819 was deducted from my bank account and an arrear amount of R1000. Numerous calls and e-mails have gone unanswered by their legal department. I have sent all the documentation through at the end of last year as requested with police case numbers, affidavits and bank statements.

It seems as if Cell C does what the government does. Deny and obfuscate ********** activities because then they cannot be blamed. Blame the people that keeps their doors open. SHOCKING.

0
Replies (3)
Cell C
Cell C's reply03 Apr 2019, 13:46
Official
Thank you for letting us know. We are against any form of ******* activity as such we will investigate the matter and contact you with feedback. 
 
Regards 
DA

Cell C
Cell C's reply05 Apr 2019, 10:04
Official
Theodorah is attending to your query.  Feedback will be provided as soon as possible.

Regards
DA
CJ
Celeste J's update17 Apr 2019, 21:01
Reviewer Update
Good Evening. It has now been over two weeks since my initial communication with Theodorah. I was told that this case will be handed over to the ********** department and they will come back to me within 3 to 5 working days. After numerous emails sent I have not received a response on any of them. In the mean time I received an email from Cell C stating that there will still be money desucted from my account regarding the ********** number, after being told the account has been stopped/ canceled. Empty promises. They owe me now almost R 9 000.