MW
Morne W

1 reviews | Active since Jan 2017

15 Feb 2017, 03:22

Cell C keep deducting money after contract was cancelled

<p>I have cancelled my contract with Cell C in November 2016 to have a final bill paid by the next bill run which was paid on that bill run.</p> <p> </p> <p>There after Cell C has kept on running debit orders against my bank account. I have issued a stop order from my Bank to stop this but it is causing me major problems as Cell C is just increasing the amount or decreasing to get the debit order through.</p> <p> </p> <p>I need this resolved as they have run another debit order on the 13th again and now I need this reversed again, and I am not in the country.</p> <p> </p> <p>This is really bad service even after they have promised to stop the debit orders.</p> <p> Regards,</p> <p>Morné</p>

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Replies (3)
Cell C
Cell C's reply15 Feb 2017, 07:41
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply15 Feb 2017, 09:41
Official

Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply17 Feb 2017, 13:01
Official

Moses has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN