Cell C *** SERVICE

We have been customers with Cell c since 04/04/2008.

We have had fair service in the beginning.

Last year when we went for upgrades we were told that we can not upgrade due to new rules that is being implemented.

After this we had litterally 100's of calls from Cell C wanting to know if we still want to upgrade after we asked them not to contact us again because of the rules that are prohibiting us from upgrading.

The calls continued 1 after the other and we told them NO.

The calls then subsided, only to be hit with another problem from Cell C.

We were informed the 2nd contract we have with Cell C is in arrears. We went on to check all bank statements where ALL payments show as being proccesed by the bank.

We have emailed the POP to Cell C customer services, collections department, payments department and legal department on 17 seperate emails.

How can 17 emails just be ignored? What is the reason? How can the conduct bussines like this. It doesnt work that way.

Payment for said account was made on the 15th of November 2021.

All of the above mentioned departments confirmed that the payment is valid but was not allocated from their side.

1 of the departments had a Lady by the name of Shyanne Hendricks that was busy with the query. The times and dates she had in fro t of her clearly shows that she and the whole of Cell C has no ****ing idea what they are talking about.

I have 12 months bankstatements and POP's to show thqt payments has been made the exact same way every month and the exact same method for sending POP was used like it has been every single month.

Yesterday we phoned Cell C and i spoke to african lady who simply dropped the call when I was pointing out the flaws in their system.

I made a second call and yet again the call dropped for no reason. Making a 3rd phone call I finally spoke to someone who is not completely retarted.

He did however threaten to end the call if I did not calm down and use better language. **** him. Im the customer and i want this issue sorted out. He went on to escalate the matter to have it sorted out.

This morning when I woke up i had some missed calls on my phone from and tried to return the calls only to hear that my service has been suspended.

Making 2 phone calls to Cell C from my Wifes phone, we were told that the matter has been escalated but at the same time instructed to phone another number to be assisted.

I NEED SOMEONE FROM CELL C TO PHONE ME OR MY WIFE AND SORT THIS PROBLEM OUT.

Cell C might just as well close their doors for bussines because clearly SOMEONE "****ED" UP AND THEIR ASSES ARE BEING COVERED FOR.

I WANT THIS SORTED OUT TODAY.