Cell C just wont bother to help me.

I recently had the misfortune of being sold of as a fibre customer from Greencom to Cell C.

In the process my account has been messed up and shows I am in arrears. I have simply asked Cell C to correct this issue. But there has been no assistance. I have however received a few customer service surveys. Recently I have also received emails letting me know it has been handed over to Cell C Fibre and they will contact me within 2 working days. Followed by a survey. I have been told that twice, yet nobody has actually contacted me.

I did go into a Cell C store in the Mall of Africa, the staff was really friendly, but ultimately unhelpful. Cell C seems to have taken on this Fibre endeavor but given their staff absolutely not training and, from what I can tell, absolutely no heads up that it was even happening.

This poor service coupled with a really bad internet connection that disconnects itself a couple times a week will lead me to cancel this service, which I didn't ask for in the first place, to go to a much more competent provider.