RL
RAKESH L

1 reviews | Active since Feb 2010

13 Nov 2018, 14:05

Cell C: Just plain useless oxygen *******

I have been trying for many months now and with great difficulty to cancel my data contract that finished in February 2018. Its just going from pillar to post with numerous calls and promises of getting back to me. The call centre staff at seriously ***********..that includes your managers and team leaders as well. I took out a data contract at R100/mth for 5gb and today that amount is now R200 for the same amount of data. Firstly, I was never notified prior to the contract anniversary of my options of upgrade or cancellation. After the date, they just decided to continue billing me a new tariff. This is a violation of my consumer rights and these idiots, if they have 2 brain cells to rub together, should be aware of that. It is really sad that Cell C displays such flagrant violation of customers and this economy.

Cell C is a mediocre company, bottom of the barrel ,pond **** so the service I am getting is very consistent with what they have a reputation for and what they provide. I do hope you guys clean up your act.

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Replies (3)
Cell C
Cell C's reply13 Nov 2018, 14:19
Official
Good afternoon Rakesh

Cancelling your contract should not be this frustrating, apologies for the poor service you have experienced.

A team member will contact you and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply15 Nov 2018, 11:59
Official
Kindly refer to Maropeng's email as he could not reach you on your contact number.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply15 Nov 2018, 12:20
Official
  Maropeng confirmed that he has contacted you and assisted with this matter.
 
Regards
Cell C | PN 

Best regards,