CELL C JUST NOT CARING AT ALL!!!!!

I am truly disgusted in the way that Cell C seems to "care" for their customers... Our town experienced a power outage for about 4 days and we were sitting without LTE-A for the ENTIRE TIME!!!!! I could not run my business! I then reported a network fault to Cell C, first of all they only phoned me back about 6 days later, 2nd I understand they share a tower with Telkom, the guy that phoned me told me that he believes it will be fixed now, I told him YES it is fixed because the power is on again, but what are you going to do in the future if the power goes down because it seems there is NO power backup on their site, he then said, no he thinks they will fix it, THAT'S IT.... NOTHING MORE.... I also know that MTN has a tower on the SAME site and I happen to know that they even brought in a generator for the entire time so that their customers will have internet. Why does CELL C not care enough to also do something like this, today the power is off again, but only in a certain part of town, so I still have power but my internet is off ONCE AGAIN!!!!!!!!! I am freaking sick and tired of CELL C not caring for their customers, I will be taking this matter to the OMBUDSMAN if CELL C does not contact me with a solution as I have gathered 12 other people in my area that also uses CELL C and they are prepared to fight CELL C on this.