SB
Sharika B
1 reviews | Active since Jan 2019
29 Jul 2019, 15:47
Cell c just keeps on disappointing
I have been trying without success for a month now to find out why cellc double debited my account. They say i was in arreas but all payments were up to date. I've even set aside all payments made with proof of payments abd bank statements and still they cannot tell me what is happening. It is end of the month again and now i can't help but wonder if i shpuld pay or not or even leave money in my account for a debit order.
In order to make contact with me contact me on my Mozambique number ***4877
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
29 Jul 2019, 16:01Good afternoon Shakira
We have requested one of our team members to look into this matter and assist.
^PN
We have requested one of our team members to look into this matter and assist.
^PN
Cell C's reply29 Jul 2019, 16:01
Official
Good afternoon Shakira
We have requested one of our team members to look into this matter and assist.
^PN
We have requested one of our team members to look into this matter and assist.
^PN
SB
Sharika B's updateReviewer Update
30 Jul 2019, 09:22Firstly its SHARIKA, im not the famous singer!
So this morning I received a call from cellc, after explaining to them my problem and after trying for a month now to get the problem sorted it is still hanging in the air. As the lady over the phone explained my eft payment I did 3 June cannot be allocated, after I've sent proof of payment with bank statements this whole month to cellc.
Please see underlying wording directly from email sent to cellc numerous times this month including bank statements and proof of payments. I can really not see how this cannot be understood by any person with a right mind...
28 February R450 debit order30 March R448,99 debit order30 April R448,99 debit order UNPAID EFT R450 DONE 3 MAY for this unpaid debit order(See proof of payment attached)31 May R447,98 debit order UNPAID EFT R450 DONE 3 JUNE for this unpaid debit order(See proof of payment)25 June R447,98 debit order29 June R526,90 debit order
My debit order date is the last day of the month and I don't see how the 25 June could be the last day of the month permitting that 29 June they took another amount.
I also understand that cellc charges R70 for a unsuccessful debit which i can understand if they included that in the debit order.
As the person on the phone explained they never recieved my R450 payment I did 3 June, so clearly someone somewhere is not doing their job...
So this morning I received a call from cellc, after explaining to them my problem and after trying for a month now to get the problem sorted it is still hanging in the air. As the lady over the phone explained my eft payment I did 3 June cannot be allocated, after I've sent proof of payment with bank statements this whole month to cellc.
Please see underlying wording directly from email sent to cellc numerous times this month including bank statements and proof of payments. I can really not see how this cannot be understood by any person with a right mind...
28 February R450 debit order30 March R448,99 debit order30 April R448,99 debit order UNPAID EFT R450 DONE 3 MAY for this unpaid debit order(See proof of payment attached)31 May R447,98 debit order UNPAID EFT R450 DONE 3 JUNE for this unpaid debit order(See proof of payment)25 June R447,98 debit order29 June R526,90 debit order
My debit order date is the last day of the month and I don't see how the 25 June could be the last day of the month permitting that 29 June they took another amount.
I also understand that cellc charges R70 for a unsuccessful debit which i can understand if they included that in the debit order.
As the person on the phone explained they never recieved my R450 payment I did 3 June, so clearly someone somewhere is not doing their job...
SB
Sharika B's update30 Jul 2019, 09:22
Reviewer Update
Firstly its SHARIKA, im not the famous singer!
So this morning I received a call from cellc, after explaining to them my problem and after trying for a month now to get the problem sorted it is still hanging in the air. As the lady over the phone explained my eft payment I did 3 June cannot be allocated, after I've sent proof of payment with bank statements this whole month to cellc.
Please see underlying wording directly from email sent to cellc numerous times this month including bank statements and proof of payments. I can really not see how this cannot be understood by any person with a right mind...
28 February R450 debit order30 March R448,99 debit order30 April R448,99 debit order UNPAID EFT R450 DONE 3 MAY for this unpaid debit order(See proof of payment attached)31 May R447,98 debit order UNPAID EFT R450 DONE 3 JUNE for this unpaid debit order(See proof of payment)25 June R447,98 debit order29 June R526,90 debit order
My debit order date is the last day of the month and I don't see how the 25 June could be the last day of the month permitting that 29 June they took another amount.
I also understand that cellc charges R70 for a unsuccessful debit which i can understand if they included that in the debit order.
As the person on the phone explained they never recieved my R450 payment I did 3 June, so clearly someone somewhere is not doing their job...
So this morning I received a call from cellc, after explaining to them my problem and after trying for a month now to get the problem sorted it is still hanging in the air. As the lady over the phone explained my eft payment I did 3 June cannot be allocated, after I've sent proof of payment with bank statements this whole month to cellc.
Please see underlying wording directly from email sent to cellc numerous times this month including bank statements and proof of payments. I can really not see how this cannot be understood by any person with a right mind...
28 February R450 debit order30 March R448,99 debit order30 April R448,99 debit order UNPAID EFT R450 DONE 3 MAY for this unpaid debit order(See proof of payment attached)31 May R447,98 debit order UNPAID EFT R450 DONE 3 JUNE for this unpaid debit order(See proof of payment)25 June R447,98 debit order29 June R526,90 debit order
My debit order date is the last day of the month and I don't see how the 25 June could be the last day of the month permitting that 29 June they took another amount.
I also understand that cellc charges R70 for a unsuccessful debit which i can understand if they included that in the debit order.
As the person on the phone explained they never recieved my R450 payment I did 3 June, so clearly someone somewhere is not doing their job...
Cell C's replyOfficial
30 Jul 2019, 13:08As per communication with Funiwe, please forward the POP for further assistance.
^PN
^PN
Cell C's reply30 Jul 2019, 13:08
Official
As per communication with Funiwe, please forward the POP for further assistance.
^PN
^PN
SB
Sharika B's updateReviewer Update
30 Jul 2019, 13:33As per communication, she would have sent me an email so I could get her email adres to forward the neccessary documents.
I have sent the documents numerous times to proof of payments, customer services and to ***
She could even SMS or WhatsApp the email to me ***4877
I have sent the documents numerous times to proof of payments, customer services and to ***
She could even SMS or WhatsApp the email to me ***4877
SB
Sharika B's update30 Jul 2019, 13:33
Reviewer Update
As per communication, she would have sent me an email so I could get her email adres to forward the neccessary documents.
I have sent the documents numerous times to proof of payments, customer services and to ***
She could even SMS or WhatsApp the email to me ***4877
I have sent the documents numerous times to proof of payments, customer services and to ***
She could even SMS or WhatsApp the email to me ***4877