1 reviews | Active since Apr 2014
Cell C just keeps billing
I upgraded my contract with Cell C on the 30th of December 2012 and the<br> contract only came into effect on 30th of March 2013. According to the<br> signed contract of which I have a copy the monthly amount to be paid by me<br> is R 112,00 for the first three months. Thereafter the monthly charges was<br> set at R 149,00 for the remaining 21 months. I started paying the R 112,00<br> on the 24th of January 2013 until the 30th of March 2013. I then started to<br> pay the amount of R 149,00 on the 23rd of April 2013.<br> <br> The contract in question has been canceled and changed to prepaid on the<br> 30th of March 2015. I use my cellphone for business purposes and as of<br> today I cannot as cell c has suspended my line. According to cell c<br> customer care I still owe an amount of R 149,00 for the period f March<br> 2015. I have requested the statement for March 2015 and have yet to receive<br> it.<br> <br> I am querying the fact that according to cell c I still owe an amount of R<br> 149,00<br> <br> I am not getting proper answers for the customer care department and have<br> been told that I must first pay the amount before any action in will be<br> taken to activate my PRE-PAID line.<br> I would like this matter to resolved a.s.a.p as I do business with this
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
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Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
