Cell C just don't care

Good day All, So, I have been a Cell C client for over 10 years and have never had issues... until now. So normally when my contract would come to an end, I would get charged the same amount on a monthly basis until I renew or upgrade. My monthly payment per month was R262,09 and out of the blue, without my permission or any notification, Cell C they started charging me R410,03 in July (which I did not notice) and R678,99 in August, which I then queried on the 28th of August 2023 and this is the response I got… *** Thu, Aug 31, 8:14 AM to me Good day Thank you for contacting Cell C. We have received your email regarding your bill Please note that case has been sent to the relevant department for further assistance Alternatively please contact Customer care on 084 135 for further assistance. Regards Cell C Written Correspondence V And then I got this response, take note that we have gone over into a new month. *** Wed, Sep 6, 5:15 PM (9 days ago) to me Dear Mr. Michel Cruz, Thank you for contacting Cell C. We have received your request for cancellation. Kindly note that your request has been escalated to the relevant department for further assistance, feedback should be provided within 24-48 hours. Should you have any queries, you may contact Customer Care on 084135, available 24/7. Regards, Cell C Written Correspondence Department. I did eventually get to speak to someone on the 8th September 2023, and I told them due to this lack of service I would like to cancel my number and contract (which I did not authorize or was not informed that the amount would be going up so drastically). I then got told that I will have to pay this month and the end of next month as I must give a calendar months’ notice, this is outrageous and unacceptable. I asked to get put through to a supervisor or manager and after being on hold for some time I was promised that a manager would phone me before the end of the day… well guess what??? No one phoned me… I then phoned again on Monday the 11th September and went through the same process and again no supervisor or manager available to assist me and was promised AGAIN that a manger would call me before the end of the day and can you believe it??? AGAIN NO ONE PHONED ME!!! So now I really don’t know what to do anymore, Cell C is quick to offer and sign you up, but the lack of communication, lack of service and the don’t give a **** about a client who has been with us for so long is just not acceptable. I really didn’t expect this from a company like Cell C.

I have now cancelled my contract and told them to deactivate my number, but now they want to charge me for 2 months for something I was never informed about or authorized. And no one at Cell C seems to care or have any sort of empathy for this situation. I CAN NOT AFFORD TO PAY THIS RADICULOUS AMOUNT, I JUST CAN’T.

This complaint is my last resort as I am not coming right with Cell C.