WD
Wynand D

1 reviews | Active since Jun 2014

15 Oct 2015, 07:47

Cell C just don't care

on the 16th of September I activated a whatsapp bundle on my phone. In the few days that past thereafter I noticed that my data is still disappearing. I called the Cell C call center and logged a query, *** - with regards to this. a few days past and no feedback and I called back 2 or 3 times and escalated the query. no feedback from them<br> Today - 15th of October - basically a month later - and yet I had to call again today to follow up - spoke to Anthony who stated they are still investigating.<br> So basically in a hole month Cell C did not call me once to give feedback on respond to my query. I am currently paying double for anything that I do on my phone, anything that goes through on whatsapp will deduct from the whatsapp bundle as well as my normal data on my phone - and I had to pay for both!!!!!<br> <br> Shame on Cell C

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Replies (1)
Cell C
Cell C's reply15 Oct 2015, 08:07
Official
Hello Wydie,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.

Regards
Cell C | PN