1 reviews | Active since Jun 2014
Cell C just don't care
on the 16th of September I activated a whatsapp bundle on my phone. In the few days that past thereafter I noticed that my data is still disappearing. I called the Cell C call center and logged a query, *** - with regards to this. a few days past and no feedback and I called back 2 or 3 times and escalated the query. no feedback from them<br> Today - 15th of October - basically a month later - and yet I had to call again today to follow up - spoke to Anthony who stated they are still investigating.<br> So basically in a hole month Cell C did not call me once to give feedback on respond to my query. I am currently paying double for anything that I do on my phone, anything that goes through on whatsapp will deduct from the whatsapp bundle as well as my normal data on my phone - and I had to pay for both!!!!!<br> <br> Shame on Cell C
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.
Regards
Cell C | PN
