Cell C just deducting amounts which do not correspond to the statement!!!!!!!

I cannot even give one start for the pathetic service from Cell C.

I logged a call on 7 November 2021 and phoned this morning and apparently the call is still open and have not been looked at yet. Seriously??? How long can it take to resolve a query

My monthly fibre cost is R1 299.01 and have been paid every month.

On my statement dated 04 October 2021, my outstanding balance was R1 298.99 and this amount reflected in the Current column of the age analysis. This was also indicated as the amount which will be collected via debit order on 31 October 2021.

On 30 October 2021 Cell C deducted R4 136.99 (Only they would know why). I asked my Private Banker to return this and paid over R1 298.99.

On my statement dated 4 November 2021 all of a sudden I now had amounts due in Current, 30 days, 60 days and 90 days.... Not too sure how that happens????

I logged the query on 7 November 2021 and was told that they cannot see anything wrong on my account.

On 30 November 2021 Cell C collected R4 137.01 on my account again. Once again I asked my Private Banker to return this and I paid over the R1 299.01.

I received my December 2021 statement today and now they even charged my R70.00 for returning the debit order.

How can they just deduct what they feel like without attending to a query that was logged and still add extract charges!!!!!!!!!!!!!

Cell C has the worst customer service centre out there, not too sure why they are even there because they can never assist with a query!!!!!