A
Aletta
1 reviews | Active since Aug 2026
19 Aug 2026, 19:00
Cell c just decided ...
Cell c just decided to de ectivate my number without any notice.
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
19 Aug 2026, 19:08Dear Aletta,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the deactivation of your number.
To investigate and assist you further, please provide us with the Cell C number in question via a private message. Once received, we will review the matter and provide feedback as soon as possible.
Kind regards,
Cell C | TM
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the deactivation of your number.
To investigate and assist you further, please provide us with the Cell C number in question via a private message. Once received, we will review the matter and provide feedback as soon as possible.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply19 Aug 2026, 19:08
Official
Dear Aletta,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the deactivation of your number.
To investigate and assist you further, please provide us with the Cell C number in question via a private message. Once received, we will review the matter and provide feedback as soon as possible.
Kind regards,
Cell C | TM
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience caused by the deactivation of your number.
To investigate and assist you further, please provide us with the Cell C number in question via a private message. Once received, we will review the matter and provide feedback as soon as possible.
Kind regards,
Cell C | TM
Best regards,
A
Aletta's updateReviewer Update
19 Aug 2026, 20:15My cell c number is *** this is the number that was de activated
A
Aletta's update19 Aug 2026, 20:15
Reviewer Update
My cell c number is *** this is the number that was de activated
Cell C's replyOfficial
19 Aug 2026, 20:20Thank you for providing the number.
Our records indicate that the number was deactivated due to inactivity, as the SIM card had not been recharged for more than 90 days.
If you still have the original SIM card, kindly provide us with the SIM card serial number used for RICA registration so that we can investigate further and advise on the available options.
Kind regards,
Cell C | TM
Our records indicate that the number was deactivated due to inactivity, as the SIM card had not been recharged for more than 90 days.
If you still have the original SIM card, kindly provide us with the SIM card serial number used for RICA registration so that we can investigate further and advise on the available options.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply19 Aug 2026, 20:20
Official
Thank you for providing the number.
Our records indicate that the number was deactivated due to inactivity, as the SIM card had not been recharged for more than 90 days.
If you still have the original SIM card, kindly provide us with the SIM card serial number used for RICA registration so that we can investigate further and advise on the available options.
Kind regards,
Cell C | TM
Our records indicate that the number was deactivated due to inactivity, as the SIM card had not been recharged for more than 90 days.
If you still have the original SIM card, kindly provide us with the SIM card serial number used for RICA registration so that we can investigate further and advise on the available options.
Kind regards,
Cell C | TM
Best regards,
A
Aletta's updateReviewer Update
19 Aug 2026, 20:25I see 2 numbers on my sim
***
***
***
***
A
Aletta's update19 Aug 2026, 20:25
Reviewer Update
I see 2 numbers on my sim
***
***
***
***
Cell C's replyOfficial
19 Aug 2026, 20:45Please share the RICA serial number found on the old SIM pack. It is a 12-digit number.
Regards,
Cell C | PMa
Regards,
Cell C | PMa
Best regards,
Cell C's reply19 Aug 2026, 20:45
Official
Please share the RICA serial number found on the old SIM pack. It is a 12-digit number.
Regards,
Cell C | PMa
Regards,
Cell C | PMa
Best regards,
A
Aletta's updateReviewer Update
19 Aug 2026, 20:56I don't have the pack anymore cause I did the Sim swap at cell C protea gardens mall, not sure if I took the pack I only have a Sim card
A
Aletta's update19 Aug 2026, 20:56
Reviewer Update
I don't have the pack anymore cause I did the Sim swap at cell C protea gardens mall, not sure if I took the pack I only have a Sim card
Cell C's replyOfficial
19 Aug 2026, 21:04If you still have the original SIM card, please follow these steps:
1. Email us a copy of your ID.
2. Attach a photo of the RICA Serial number of the old sim card
3. Include an affidavit confirming your ownership of the Cell C number.
4. Include the old Cell C number of ***) on the subject line along with a contact number where our Team can reach you on to assist.
Email to *** with subject line HP | Aletta | *** | Reactivation Request| ***
You will be required to purchase a new Cell C sim card that has been rica registered with your ID information so that we can assist with a number change.
Kind regards,
Cell C | TM
1. Email us a copy of your ID.
2. Attach a photo of the RICA Serial number of the old sim card
3. Include an affidavit confirming your ownership of the Cell C number.
4. Include the old Cell C number of ***) on the subject line along with a contact number where our Team can reach you on to assist.
Email to *** with subject line HP | Aletta | *** | Reactivation Request| ***
You will be required to purchase a new Cell C sim card that has been rica registered with your ID information so that we can assist with a number change.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply19 Aug 2026, 21:04
Official
If you still have the original SIM card, please follow these steps:
1. Email us a copy of your ID.
2. Attach a photo of the RICA Serial number of the old sim card
3. Include an affidavit confirming your ownership of the Cell C number.
4. Include the old Cell C number of ***) on the subject line along with a contact number where our Team can reach you on to assist.
Email to *** with subject line HP | Aletta | *** | Reactivation Request| ***
You will be required to purchase a new Cell C sim card that has been rica registered with your ID information so that we can assist with a number change.
Kind regards,
Cell C | TM
1. Email us a copy of your ID.
2. Attach a photo of the RICA Serial number of the old sim card
3. Include an affidavit confirming your ownership of the Cell C number.
4. Include the old Cell C number of ***) on the subject line along with a contact number where our Team can reach you on to assist.
Email to *** with subject line HP | Aletta | *** | Reactivation Request| ***
You will be required to purchase a new Cell C sim card that has been rica registered with your ID information so that we can assist with a number change.
Kind regards,
Cell C | TM
Best regards,
A
Aletta's updateReviewer Update
19 Aug 2026, 21:08What's going to happen since I don't have the Rica serial number of the old Sim card
A
Aletta's update19 Aug 2026, 21:08
Reviewer Update
What's going to happen since I don't have the Rica serial number of the old Sim card
Cell C's replyOfficial
19 Aug 2026, 21:14We understand your concern. However, not having the RICA serial number of the old SIM card may cause an issue with the process, as the serial number is required for verification.
Regards,
Cell C | LD
Regards,
Cell C | LD
Best regards,
Cell C's reply19 Aug 2026, 21:14
Official
We understand your concern. However, not having the RICA serial number of the old SIM card may cause an issue with the process, as the serial number is required for verification.
Regards,
Cell C | LD
Regards,
Cell C | LD
Best regards,
A
Aletta's updateReviewer Update
19 Aug 2026, 21:18I don't have the Rica number I only have a Sim card
A
Aletta's update19 Aug 2026, 21:18
Reviewer Update
I don't have the Rica number I only have a Sim card
Cell C's replyOfficial
19 Aug 2026, 21:26Could you kindly check your SIM card to see if there are any numbers printed on it?
Regards,
Cell C | LD
Regards,
Cell C | LD
Best regards,
Cell C's reply19 Aug 2026, 21:26
Official
Could you kindly check your SIM card to see if there are any numbers printed on it?
Regards,
Cell C | LD
Regards,
Cell C | LD
Best regards,
Cell C's replyOfficial
25 Aug 2026, 14:32Dear Aletta,
Thank you for the information provided.
Please note that the number ****** are the SIM serial number details. The last 12 digits of the serial number make up the RICA serial number.
You may proceed to email us the required documentation, including the RICA serial number, a copy of your ID, and the affidavit confirming ownership of the Cell C number.
Kindly send the documents to *** with the subject line: HP | Aletta | *** | Reactivation Request, and include a contact number where our team can reach you.
Kind regards,
Cell C| NZ
Thank you for the information provided.
Please note that the number ****** are the SIM serial number details. The last 12 digits of the serial number make up the RICA serial number.
You may proceed to email us the required documentation, including the RICA serial number, a copy of your ID, and the affidavit confirming ownership of the Cell C number.
Kindly send the documents to *** with the subject line: HP | Aletta | *** | Reactivation Request, and include a contact number where our team can reach you.
Kind regards,
Cell C| NZ
Best regards,
Cell C's reply25 Aug 2026, 14:32
Official
Dear Aletta,
Thank you for the information provided.
Please note that the number ****** are the SIM serial number details. The last 12 digits of the serial number make up the RICA serial number.
You may proceed to email us the required documentation, including the RICA serial number, a copy of your ID, and the affidavit confirming ownership of the Cell C number.
Kindly send the documents to *** with the subject line: HP | Aletta | *** | Reactivation Request, and include a contact number where our team can reach you.
Kind regards,
Cell C| NZ
Thank you for the information provided.
Please note that the number ****** are the SIM serial number details. The last 12 digits of the serial number make up the RICA serial number.
You may proceed to email us the required documentation, including the RICA serial number, a copy of your ID, and the affidavit confirming ownership of the Cell C number.
Kindly send the documents to *** with the subject line: HP | Aletta | *** | Reactivation Request, and include a contact number where our team can reach you.
Kind regards,
Cell C| NZ
Best regards,
Cell C's replyOfficial
09 Sept 2026, 08:12Dear Aletta,
Please confirm whether you have sent the requested documents so that we can proceed with your query.
Regards,
Cell C | NT
Please confirm whether you have sent the requested documents so that we can proceed with your query.
Regards,
Cell C | NT
Best regards,
Cell C's reply09 Sept 2026, 08:12
Official
Dear Aletta,
Please confirm whether you have sent the requested documents so that we can proceed with your query.
Regards,
Cell C | NT
Please confirm whether you have sent the requested documents so that we can proceed with your query.
Regards,
Cell C | NT
Best regards,