1 reviews | Active since Apr 2017

16 Apr 2017, 12:33

Cell C just continues to **** up my life

<p>Well Done Cell C for ****ing up my life......it's the 3rd week now I don’t have my number back. The mess up that was done when I took this stupid contract still hasn't been resolved. I keep being sent from piller to post. after cancelling the 2nd contract that I did not request, now you don’t want to give me my number back. I had ported my number from MTN to Cell C on the 31st of March 2017 already.........now I was told by Lungile that my number does not exist .....but this is not what Ayanda the same sales agent I have been dealing with told me. She told me that after the 2nd contract was deactivated, my number will be on prepaid and then you guys will do the number change. She was suppose to follow up with me on Thursday after I called her on ********** 101, which is the number she has been calling me from. You have ruined my life and I regret taking this stupid contract and what's worse is that I did not even ask for it, I got a call from Ayanda telling me I qualify for a contract and now look what she's done. I want my ********** 705 number back and I will not be paying no R250 when the fault is on your side.....what annoys me the most is that there are no notes logged for my query whenever I call through the customer care line I have to repeat my story over and over and over again.........I want a manager to call me back regarding this, cos I need my number BAC****!!!!!!!!!!!!</p>

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Replies (1)
Cell C
Cell C's reply18 Apr 2017, 07:28
Official

Hi Philisiwe

Sincere apologies for the unsatisfactory service and inconvenience caused.

We have escalated this matter for further assistance. Do expect communication.

Regards

Cell C | PN