CELL C ----------- JOKE
App**** for a 40g Bundle ( 20G day and 20G). The following week asked if i could Upgrade to 80G Bundle (40G Day and 40G Night). Lady in the shop ( Lephalale Mall Branch) said its fine. I spoke to HQ and the Person assured me the Migration happened.Following month the 40G bundle amount (R309)was Debited and 20G depleted I went back to query. The Manageress ( Anne-Marie) then stated that what the assistant did was wrong and she needs to pay the remainder of the contract to be zeroed (R774) but she resigned. And that she spoke to HQ and they said that Employees are NOT their problem!?! Anne- Marie then stated to me over the phone that HQ never gave them training on the products and now they are fighting with HQ to rectify.
I recorded all calls.......
But the news gets better ... Iam now paying R697 a month for 20G day and 20G night.
Should have listened to my Peers comments before signing up.
Heard Virgin Mobile is closing stores all over... Jip ..Due to **** service... Cell C please learn from this.
Regards
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
14 Sept 2018, 10:12Good morning Jacques
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Sept 2018, 10:12
Official
Good morning Jacques
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
14 Sept 2018, 12:45Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Sept 2018, 12:45
Official
Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
17 Sept 2018, 15:19Kindly be advised that Palesa has escalated this matter to the storefor further assistance and feedback will be provided.
Regards
Cell C | PN
Best regards,
Cell C's reply17 Sept 2018, 15:19
Official
Kindly be advised that Palesa has escalated this matter to the storefor further assistance and feedback will be provided.
Regards
Cell C | PN
Best regards,