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1 reviews | Active since Sept 2016

21 Sept 2016, 10:55

CELL C JEFFREYS BAY customer services NON existing and *********** STAFF

<p>We appleid for a new Cell C data / router deal with JUAN in August. </p> <p>First installment was suppose to go off R150 - well a amount of R2100 was debit from our bank account.</p> <p>Juan was phoned, he promised to rectify as he admitted he made a mistake!</p> <p>Needless to say my mom had to visit the store again !!!! and more promises was made.</p> <p>Still nothing, we work and cant take off every day to go to the store to REMINDER JUAn to fix is mistake.</p> <p>R2100 is not small change and again on the 1 Sept R2100 was debited from the ban****</p> <p>As a result my moms medical aid returned and some other accounts as well.</p> <p>What is something happend / happens and my mom will NOT be covered by her Medical Aid due to unpaid debit order AND JUANS incompetence!!!!</p> <p> </p> <p><br />When my mom goes there, they always to busy or the system is offline.</p> <p> </p> <p><br />Chantelle is getting ****y with me, but please this is money my mom did not spent and can not held liable</p> <p>My mom requested a LIMIT on the account which was activated, but then later LIFTED and JUAN admitted his mistake !! </p> <p> </p> <p><br />My mom rarely use data, as you will see on all her contracts 084 507 ...... how on earth!</p> <p>She is eldery and just do the basics whatsapp and sometimes Facebook.</p> <p> </p> <p><br />THIS IS UNACCEPTABLE !! </p>

0
Replies (11)
Cell C
Cell C's reply21 Sept 2016, 11:05
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply22 Sept 2016, 07:27
Official

Theodorah has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply22 Sept 2016, 14:42
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Cell C
Cell C's reply03 Oct 2016, 11:23
Official

Hi Elsjè

We have forwarded your response to Theodorah. Do expect to hear from her.

Regards

Cell C | PN

's update07 Oct 2016, 10:34
Reviewer Update

Good day, I still havent heard anything else. CEll C jbay now insists on more money to be paid R383 for prorata use 2 weeks prior. THIS is rediciouls as a months installment is R129 ...where do they get the R383. Its now Oct 2 mo nths down the line and we cant use the data !!!!!! Why pay.

Theodore please assist, Jbay is just patetic.

's update07 Oct 2016, 10:35
Reviewer Update

CEll **********

's update15 Oct 2016, 10:02
Reviewer Update

Good day Theodore...I am shocked received a very rude phone call yet again re outstanding monies over R1000. What de hell..on for few days and same issue. Data disconnected this Morning. Please please help Cell C Jbay yet again not of assistance Chantelle day off

's update15 Oct 2016, 10:05
Reviewer Update

We have had enough...even if we must take this further ..think best to cancel this non existing service

Cell C
Cell C's reply17 Oct 2016, 12:31
Official

Thank you for posting to us.

A follow up request has been sent to Theodorah and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

's update17 Oct 2016, 13:01
Reviewer Update

Hi ,

Yet again a mistake, R129 monthly installment was deducted 15th as per contract + and extra R1745 what for we really dont know! WHat is going on Cell C get your act together !

This is now really unacceptable, yet again other debit orders will return because of an error on Cell C side.

THink we mus just cancell all cnotracts with Cell C

's update17 Oct 2016, 16:15
Reviewer Update

Apparently the money that the Cell C staff member had to pay in to fix HIS mistake was allocated to the incorrect account number. SO YET AGAIN we have to suffer. aND NOW THE PERSON THAN must fix this is also not in the office will only be back Wednesday...sooooooooooooo not data for us again !

We have paid R129 which is our monthly installment x 2 and yet we could not use the data that was allocated as a result of the router being blocked because of Cell C mistakes.

I THINK IT WOULD ONLY BE FAIR TO give us 2 x month data extra

Or I am going to take this further and post of all social media in jeffreys just to boicot their branch because we have to suffer as a result of their incompetence.