Cell C Jabulani Mall

The level of service that i have recieved in CellC jabulani mall is traumatic experience i have ever encounted as a result i cant wait for my contract to end with Cell C staff members treated me like i caused that negligence that they did.

on the 03.02.2020 i called Cell C insurance for the delivery of my phone P30 Lite, they confirmed that the store recived my device and it was Nompumelelo that recived my phone, on the 05.02.2020 i rushed to the store to collect my mobile device after work, i was told that i should come back tomorrow becaused they dont have paper work?

i travel from sandton to soweto daily..i was told i should come early so that they can confirm with insurance that the device is really mine, so i basically have to take leave for someone who is negligent and loose papper work?

then i went back to the store on the 08.02.2020 i was told i should come back monday because no one attended to my query..... i am a loyal customer with Cell C i have never even once skipped my payments, is this a level of service one deserve after so much years i have been with Cell C