LB
Leticia B

1 reviews | Active since May 2017

02 May 2017, 12:38

Cell C - ITC Blacklist NIGHTMARE

<p>For the last 3 weeks I have been trying to blacklist my cell phone for insurance to pay out. The cell phone has a dual sim and as I only used one SIM in the phone only that IMEI slot could be blacklisted. It has taken me 3 weeks and many calls to Cell C as well as visits to Cell C Lakeside Mall in Benoni without receiving ANY KIND OF ADVICE / HELP / RESOLUTION / SOLUTION. </p> <p>Today I called and I WAS CUT OFF 5 TIMES. </p> <p> </p> <p>Still no help.</p> <p> </p> <p>I cannot claim from my insurance and I cannot get another phone. </p> <p> </p> <p>I cannot explain how angry and frustrated I am</p>

0
Replies (2)
Cell C
Cell C's reply02 May 2017, 12:46
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply04 May 2017, 08:11
Official

Please respond to Mpho's email for further assistance.

Regards

Cell C | PN

Best regards,