Cell C, it only gets worse

Here we go again. I've been writing and complaining about the level of service from cell c since November 2022 and still it only gets worse. In the early morning of Friday i sent a message to cell c using their app(which you never get any response from), and Twitter advising that i dont have network and that it keeps coming and going. (as its been doing for all these months with no resolve.) I get a response from the rude Twitter agent who tell me loadshedding (even tho at the time were not even experiencing loadshedding - i sent a photo with the lights on) Im then given to stupidest of all lines, it had to do with the strikes and vandalism which also was not true. I was then advised that ibwill received a call in 24-48hrs which never happened. This morning i received an email from Moses Mo***eng who claims he tried contacting me numerous times with no avail and he will be closing the ticket which to my shock i hadn't received a single call. I responded to email informing him i have not received a call to when he eventually calls and tells me that it must have been my fault for missing the calls. I ask him to explain when he called and then he repeats a number starting with 079 which i dont have an them changes his lie from it was my fault to maybr he got the wrong number, bear in mind they have both my cellphone number and both my email address. After that Moses Mo***eng hangs up, i didn't get my feedback and now i must drive to Pretoria road just to demand answers from them.