GH
Gwyneth H
1 reviews | Active since Jul 2017
07 May 2024, 14:19
Cell C Issues
Lee Wayne at Cell C assisted my husbnd. 1. We trying to cancel the contract. he asks, why do we want to cancel, Cant someone take over the contract ext. 2. Then Lee wants us to pay for 4 days of the month of they will not release the number. This is now after they have struggled for months to change a Deb order to EFT. So every month we pay EFT but they keep going and debiting an account we no longer use. We then have to cover penalty fees and re connection fees. These arguments should be in calls logged over the last few months. They can go listen to the recordings. 3. Lee then threatens that Cell C will take legal action against my husband. 4. At what point will Cell C look at the mistakes they made and never fixed. Costing us money to cover penalty fees and our bank charges.
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Replies (2)GH
Gwyneth H's updateReviewer Update
07 May 2024, 15:48All we want is to cancel the contract but keep the number.
GH
Gwyneth H's update07 May 2024, 15:48
Reviewer Update
All we want is to cancel the contract but keep the number.
GH
Gwyneth H's updateReviewer Update
08 May 2024, 09:57So your team called us last night.
1. She refused to giver her name
2. April my husband phoned Cell C to ask how to cancel this contract. He was told should he cancel now then the phone can be cut before the end of the month. On no stress. So this contract ended last year and is now running on a month to month. Your Cell C website says if a Month to Month contract then we must give 20 working days notice. But now your team says that it must be a month notice so we must pay till 07.06.2024 if we want to keep the number.
3. This number we requested to change from Debit Order to EFT as we no longer use the Nedbank account. The system was not updated and every month we EFT and email proof of payment but Cell C goes and tries to debit the Nedbank account. We got to a point where do just had enough and refused to pay the account. So in Feb, March and April the account was suspended. Could not be used cause we did not pay it. We then pay the account in full, activated the account again and on 01.05.2024 all the extra Data and Airtime my son could not use due to a suspended account is removed. Your consultant last night then tells us that we must ask our son what happened to the data and airtime cause the system shows its was used. Now, how can he use data and airtime if the account is suspended. Our son is a working 20 year old man who lives in a house with Uncapped Fiber. How can Cell C accuse him of using the Data and Airtime?
4. we want to keep this number as my son has used it for many years and the hassle of updating banks and friends it just not happening.
I need someone at Cell C to please assist us with the correct info and also explain to us why we had to cover reconnection fees and our Nedbank bank fees if Cell C made a mistake with the Debit order change.
1. She refused to giver her name
2. April my husband phoned Cell C to ask how to cancel this contract. He was told should he cancel now then the phone can be cut before the end of the month. On no stress. So this contract ended last year and is now running on a month to month. Your Cell C website says if a Month to Month contract then we must give 20 working days notice. But now your team says that it must be a month notice so we must pay till 07.06.2024 if we want to keep the number.
3. This number we requested to change from Debit Order to EFT as we no longer use the Nedbank account. The system was not updated and every month we EFT and email proof of payment but Cell C goes and tries to debit the Nedbank account. We got to a point where do just had enough and refused to pay the account. So in Feb, March and April the account was suspended. Could not be used cause we did not pay it. We then pay the account in full, activated the account again and on 01.05.2024 all the extra Data and Airtime my son could not use due to a suspended account is removed. Your consultant last night then tells us that we must ask our son what happened to the data and airtime cause the system shows its was used. Now, how can he use data and airtime if the account is suspended. Our son is a working 20 year old man who lives in a house with Uncapped Fiber. How can Cell C accuse him of using the Data and Airtime?
4. we want to keep this number as my son has used it for many years and the hassle of updating banks and friends it just not happening.
I need someone at Cell C to please assist us with the correct info and also explain to us why we had to cover reconnection fees and our Nedbank bank fees if Cell C made a mistake with the Debit order change.
GH
Gwyneth H's update08 May 2024, 09:57
Reviewer Update
So your team called us last night.
1. She refused to giver her name
2. April my husband phoned Cell C to ask how to cancel this contract. He was told should he cancel now then the phone can be cut before the end of the month. On no stress. So this contract ended last year and is now running on a month to month. Your Cell C website says if a Month to Month contract then we must give 20 working days notice. But now your team says that it must be a month notice so we must pay till 07.06.2024 if we want to keep the number.
3. This number we requested to change from Debit Order to EFT as we no longer use the Nedbank account. The system was not updated and every month we EFT and email proof of payment but Cell C goes and tries to debit the Nedbank account. We got to a point where do just had enough and refused to pay the account. So in Feb, March and April the account was suspended. Could not be used cause we did not pay it. We then pay the account in full, activated the account again and on 01.05.2024 all the extra Data and Airtime my son could not use due to a suspended account is removed. Your consultant last night then tells us that we must ask our son what happened to the data and airtime cause the system shows its was used. Now, how can he use data and airtime if the account is suspended. Our son is a working 20 year old man who lives in a house with Uncapped Fiber. How can Cell C accuse him of using the Data and Airtime?
4. we want to keep this number as my son has used it for many years and the hassle of updating banks and friends it just not happening.
I need someone at Cell C to please assist us with the correct info and also explain to us why we had to cover reconnection fees and our Nedbank bank fees if Cell C made a mistake with the Debit order change.
1. She refused to giver her name
2. April my husband phoned Cell C to ask how to cancel this contract. He was told should he cancel now then the phone can be cut before the end of the month. On no stress. So this contract ended last year and is now running on a month to month. Your Cell C website says if a Month to Month contract then we must give 20 working days notice. But now your team says that it must be a month notice so we must pay till 07.06.2024 if we want to keep the number.
3. This number we requested to change from Debit Order to EFT as we no longer use the Nedbank account. The system was not updated and every month we EFT and email proof of payment but Cell C goes and tries to debit the Nedbank account. We got to a point where do just had enough and refused to pay the account. So in Feb, March and April the account was suspended. Could not be used cause we did not pay it. We then pay the account in full, activated the account again and on 01.05.2024 all the extra Data and Airtime my son could not use due to a suspended account is removed. Your consultant last night then tells us that we must ask our son what happened to the data and airtime cause the system shows its was used. Now, how can he use data and airtime if the account is suspended. Our son is a working 20 year old man who lives in a house with Uncapped Fiber. How can Cell C accuse him of using the Data and Airtime?
4. we want to keep this number as my son has used it for many years and the hassle of updating banks and friends it just not happening.
I need someone at Cell C to please assist us with the correct info and also explain to us why we had to cover reconnection fees and our Nedbank bank fees if Cell C made a mistake with the Debit order change.