Cell C is Utter ****!

I would like to say I am utterly disappointed with the service of Cell C! I Signed up for Fibre when I moved to Johannesburg at The beginning of the year and canceled not too long after that as I relocated back to Port Elizabeth. After endless phone calls and countless emails I finally got my contract canceled ( With PROOF ) may I add. I had to pay a cancellation fee of about R1500.00 and a few cents.

Got an email to say my cancellation is scheduled for 2018/05/31.

All is well for the months to follow.

October 25th My account gets debited for the amount of R907.02 by Cell C and they added an account to my TransUnion out of the blue.

I phoned them to which they tell me that my Fibre line is still active that is why I have been debited. So why is it that for 5 months I heard nothing from them and then this happens. They tell me they will escalate the problem and back office will phone me but nothing and nobody has contacted me! I WANT MY MONEY BAC****!

First of all, I am pretty sure they can't just access my bank account when they please and take money as they please. I want this problem resolved or I will open a case for negligence and *****.