Cell C is useless with any request you have!

I am having no joy with Cell C and all I need them to do is move my fibre service from one premises to the other. When I first contacted them I was asked to send an email to support to get a ticket number which I did and they sent me the forms and told me to send the completed form to *** (which is actually the incorrect address they gave me) I called again and then gave me *** which I sent the documents to. I then got an email saying that I should send proof of residence which I did as well. I called a day later and the consultant said no the email address should have Capital letters like *** ... Goodness if this was not frustrating enough everytime call to follow up I'm told it is going to take 4-6 weeks even though I have explained every single time that no installation is needed. There is already a Vumatel fibre line installed at the new premises so this should not even take a day to sort out. One of the consultants eventually said 24-48 hours... Another consultant kept me on hold for 20 mins just to tell me that admin doesn't work in a weekend. Why must a person always always have to struggle to get anything done with Cell C? I was going to cancel my contract and actually the only reason why I didn't is because I believed that the cancellation process would be an even bigger headache!