CELL C IS USELESS!!!!!

When it was time to upgrade, hubby phoned cell c since he is the account holder on both our numbers. With lots of backwards and forwards calls he eventually managed to do an upgrade on my number. When I got the phone the sim-reader was faulty and the phone was sent back to Cell C. When my husband tried to follow-up, he was sent from pillar to post as non of the departments could help. Then cell C cancelled the upgrade in error. So we had to go through the same painful process again. The second phone was received and I literally had it for 2 weeks and then all of a sudden it did not want to charge at all...till today it is still dead... When I phoned Cell C they suggested that my husband send a letter in order for myself to be a contact so that I can phone cell c for any queries I might have as my husband does not have time to phone Cell C 5 times a day to fight to get things done. After sending this letter which my husband signed two weeks ago it still has not been updated. When I phoned cell C they suggested that my husband phone to get this activated..... AGAIN.... Back to square one.....Can't wait to cancel this 14 year contract with Cell C...CELL C IS USELESS!!!