Cell c is trying to **** a granny! DO NOT upgrade, choose another Network

After much stories I received my what was meant to be a cellphone gift for mother's. It was delivered on the Tuesday 6th of October 2020. My mom then informed me that the phone was not working and had no network citing "emergency calls only". The whole weekend it was like this so i then called on Monday, again after being sent pillar to post i finally got to cell c direct 084145, was told cell c would call me to activate the phone, naturally they didn't so i called back 3 days later. Was then told to switch off and on and it would work, we did that, it didn't work, we called back. Then we were told it's being escalated to "them". For over 2 weeks we heard nothing, i again called cell c direct and and asked to speak to "them", i was told i could not but the matter is escalated, i expressly asked that if its not resloved by Monday 9th they should come collect their phone as what was meant to be a gift to my mother was spoilt as she is now continously buying data for the day in the hope, and come monthend cell c will then debit my account for this phone that doesn't work and wont take note that "they" had not resloved the matter and were simply being ****med to get a phone that wont work., It is the 20th of November and the only call received was one to offer me insurance, what a joke! Your system knows that there is a phone but not the escalation. I regret upgrading, should have left cell c!